DEPARTMENT OF ROUTING, APPEARANCES, AND PERSONNEL

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Definitions

1. Dept 1, Division 1. It sees that the org has a good clear appearance. Sees that personnel are properly dressed, well-conducted and give the org a good tone. Requires reception to make known free introductory lectures to all callers. Has books on display at reception. Controls public notice boards of the org and makes sure they also feature org services available. Routes people swiftly and accurately to the required services. (HCO PL 20 Nov 65)

2. the appearance of the org and staff is transferred out of Department 1 which becomes the Department of Personnel and Routing and may still be called RAP but should be changed on the org board. (HCO PL 11 Dec 69, Appearances in Public Divs)