SUPERIOR SERVICE IMAGE PROGRAM NO. 1

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Definitions

1. Instant Service Project is part of the superior org image. An org never backlogs PCs or students. Never makes them wait. Official orgs are really there to service groups, franchises and the public. They are supposed to be sources of superior service. The service must be superior to that available from groups, franchises and field auditors and should help them handle their rough PCs and students and assist them to function. An org isn't a competitor to groups, franchises and field auditors. It is the unit to which these feed people and to which those in the field look for help, data and training. An org isn9t just another franchise. It must be a snap and pop senior that knows its business and does it. (LRH ED 78 INT)

2. program to establish and publicize the official org as the source of helpful standard actions. (LRH ED 54 INT)