SO 1 QUARTERLY SUMMARY

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Definitions

thousands of letters are received on the SO 1 line every month. Of these, the vast majority are pure theta good news (95%). However, a tabulation of complaints, queries and requests (the remaining 5%) shows a very interesting picture of where situations lie that need to be handled. This data is extremely valuable to management for isolating situations well before they blow up and Rap. These summaries will be issued henceforth on a monthly and quarterly basis. (FBDL 439)